Refund and Withdrawal Policy

Thank you for shopping at placeofgamers.com! We want you to be satisfied with our unique 3D printed products and accessories.

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1. 14-Day Right of Withdrawal

Under European Union regulations, you may withdraw from your purchase within 14 calendar days without providing a reason.

• Condition: The product must be in its original, undamaged condition, allowing for resale.
• Returns: The cost of returning the product is borne by the customer.

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2. Damaged or Defective Products

As most of our products are 3D printed, we pay special attention to packaging.

• Shipping Damage: Please take a photo of the damage and contact us within 48 hours of receipt.
• Manufacturing Defect: In case of structural defects, we offer free replacement or a full refund.

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3. Custom Orders

For products with custom color schemes or personalized names, the right of withdrawal cannot be exercised unless the product is defective.

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4. Refund Process

1. Notification: support@placeofgamers.com
2. Return: Send the product back to the provided address.
3. Inspection: We verify the condition upon arrival.
4. Payment: Refunds are processed within 14 days.

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5. Non-Defective Characteristics

Minor layer lines or small surface inaccuracies inherent to 3D printing (FDM/Resin) do not constitute manufacturing defects.

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Contact

Email: support@placeofgamers.com